Panchtatvam
Panchtatvam
Global Solutions
Panchtatvam Global Solutions
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+91 88009 44154 [email protected]
Customer Support

We're Here to Help

Multiple ways to reach us — choose the channel that works best for you. Our team responds within 24 hours on business days.

Contact Channels

All channels are monitored during business hours (Monday to Saturday, 10:00 AM – 6:00 PM IST).

Registered Office

Panchtatvam Global Solutions Private Limited
Plot No. 20, Block H-1/A, Sector 63
Noida, Uttar Pradesh – 201301, India

CIN: U52291UP2026PTC243283 / U47211UP2026PTC243283PAN: AAQCP6737NIEC: AAQCP6737NUdyam: UDYAM-UP-28-0210442GST: Applied / In Process

Frequently Asked Questions

How do I submit a trade enquiry or RFQ?

Visit our RFQ page and fill in the form with your product requirements, quantity, destination, and preferred Incoterms. Our team will respond with a quotation within 24–48 hours.

How do I apply for financial services?

Visit our Financial Services Application page. Complete the form with your KYC details and financial requirements. Our team will review and contact you within 2–3 business days.

What documents are required for KYC?

KYC requirements vary by customer type. Individuals need PAN and Aadhaar; companies need Certificate of Incorporation, PAN, and GST. See our KYC Policy for full details.

How do I track my order?

Once your order is dispatched, we will share tracking details via email and WhatsApp. You can also check your order status in your account dashboard.

What is your refund policy?

Refunds are processed based on the nature of the transaction and the reason for the request. See our Refund & Cancellation Policy for full details.

How do I raise a complaint?

Contact our support team first. If unresolved within 7 days, escalate to our Grievance Officer. See our Grievance Redressal Policy for the full process.

Support Service Level Agreements (SLAs)

General enquiry (email)
Within 24 hoursStandard
Trade enquiry / RFQ
Within 24–48 hoursStandard
Order status update
Within 24 hoursStandard
Payment / billing query
Within 24 hoursHigh
Complaint / grievance acknowledgement
Within 2 business daysHigh
Grievance resolution
Within 30 daysHigh
Data protection / privacy request
Within 30 daysHigh
KYC verification
2–5 business daysStandard
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