1. Scope

This Shipping & Delivery Policy applies to all physical goods traded through Panchtatvam Global Solutions Private Limited, including but not limited to agro commodities, industrial machinery, electronics, construction materials, garments, FMCG products, and bullion (where applicable).

Digital services, consulting engagements, and financial advisory services are not subject to this policy.

2. Incoterms

All international trade transactions are governed by the applicable Incoterms® (International Commercial Terms published by the International Chamber of Commerce). The specific Incoterms applicable to each transaction are stated in the contract or purchase order. Commonly used terms include:

• EXW (Ex Works): Buyer assumes all responsibility from the seller's premises
• FOB (Free on Board): Seller delivers goods on board the vessel at the named port of shipment
• CIF (Cost, Insurance, Freight): Seller arranges and pays for freight and insurance to the named destination port
• DAP (Delivered at Place): Seller delivers goods to the named destination, ready for unloading
• DDP (Delivered Duty Paid): Seller delivers goods cleared for import, with all duties paid

The applicable Incoterms will be clearly stated in all quotations and contracts.

3. Lead Times

Lead times vary by product category, origin, destination, and order volume. Indicative lead times are:

• Agro commodities (domestic): 7–21 days from order confirmation
• Agro commodities (export): 21–45 days from order confirmation
• Industrial machinery: 30–90 days (subject to availability and customisation)
• Electronics & electrical goods: 14–45 days
• Construction materials: 21–60 days
• Garments & textiles: 30–60 days (custom orders may take longer)
• FMCG products: 14–30 days

These are indicative timelines only. Confirmed lead times will be specified in the purchase order or contract. Lead times commence from receipt of full advance payment and all required documentation.

4. Shipping and Logistics

Depending on the agreed Incoterms and transaction structure:

• We work with reputable freight forwarders, shipping lines, and logistics partners
• Shipments may be by sea freight, air freight, or road transport as appropriate
• Full container load (FCL) and less-than-container load (LCL) options are available
• Refrigerated and temperature-controlled transport is available for perishable goods
• Hazardous goods are handled in compliance with IMDG, IATA, and applicable regulations

5. Documentation

Standard export/import documentation provided (as applicable to the transaction) includes:

• Commercial Invoice
• Packing List
• Bill of Lading or Airway Bill
• Certificate of Origin
• Phytosanitary Certificate (for agro products)
• Quality/Inspection Certificate
• GST Invoice (for domestic transactions)
• FSSAI Certificate (for food products)
• Any other documents required by the destination country

6. Customs and Import Duties

Unless DDP Incoterms are agreed:

• The buyer is responsible for all import duties, taxes, and customs clearance at the destination
• We will provide all necessary documentation to facilitate customs clearance
• Delays caused by customs authorities are outside our control and do not constitute a breach of delivery obligations
• Buyers are responsible for ensuring that the goods comply with all import regulations in the destination country

7. Insurance

Under CIF and CIP Incoterms, we arrange minimum insurance cover as per ICC (Institute Cargo Clauses) standards. For higher cover, buyers may request enhanced insurance at additional cost. Under other Incoterms, buyers are responsible for arranging their own cargo insurance.

8. Risk and Title

Risk in goods passes to the buyer at the point specified in the agreed Incoterms. Title to goods passes upon receipt of full payment, unless otherwise agreed in writing.

9. Delivery Confirmation

Delivery is deemed complete when:

• Under EXW/FOB: Goods are made available at the agreed point
• Under CIF/CFR: Goods are loaded on board the vessel
• Under DAP/DDP: Goods arrive at the named destination and are available for unloading

10. Delays

We will notify you promptly of any anticipated delays. Delays caused by the following are not our responsibility:

• Force majeure events (natural disasters, war, strikes, pandemics)
• Port congestion or vessel delays
• Customs holds or regulatory inspections
• Buyer's failure to provide required documentation or payment
• Sanctions or trade restrictions

11. Domestic Deliveries (India)

For domestic deliveries within India:

• Delivery is arranged via reputable courier or transport partners
• Tracking information will be shared once goods are dispatched
• Delivery timelines are indicative and subject to the carrier's schedule
• Signature on delivery may be required for high-value shipments

12. Damaged or Lost Goods

If goods are received in damaged condition:

• Note the damage on the delivery receipt before signing
• Photograph the damage and packaging
• Notify us within 48 hours at [email protected]
• We will assist with insurance claims and replacement as applicable

13. Contact