Our Policies & Commitments

How we collect, use, store, and protect your personal data in compliance with India's Digital Personal Data Protection Act, 2023.

Rules and obligations governing use of our website, services, and all commercial engagements with Panchtatvam Global Solutions.

How we use cookies and similar tracking technologies on our website, and your choices regarding them.

Limitations of liability, accuracy of information, and important notices regarding the use of our website and content.

Conditions, timelines, and procedures for cancellations, refunds, and adjustments on orders and service engagements.

Delivery timelines, applicable Incoterms, logistics responsibilities, and procedures for international and domestic shipments.

Conditions under which goods may be returned, the return process, and applicable timelines for B2B and retail transactions.

Our framework for preventing money laundering and terrorist financing, in compliance with PMLA 2002 and FEMA regulations.

Know Your Customer verification procedures, documentation requirements, and due diligence standards for all counterparties.

Our obligations and practices under India's DPDP Act 2023, including data localisation, consent management, and breach response.

How to raise complaints, our acknowledgement and resolution timelines, escalation paths, and the role of our Grievance Officer.

Available support channels, service level agreements, response timelines, and escalation procedures for all customer queries.